| Taiba.ae FAQ / help page: |
| Please select one of the topics: |
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| A- Making accounts : |
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| 1- Why do I make an account? |
- It is free to sign up.
- It will help us recognize you to provide better services.
- You can claim a discount or voucher by contacting us form.
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| 2- How do I make an account ? |
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If you have never shopped with Taiba.ae, you need to set up a new customer account, If you are an existing Taiba customer, log in using your Email address and password. If you do not have a password or have forgotten it, you can request it again or contact us. |
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| 3- What if I forget my password ? |
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If you forget your password, go to log in page and type in your email and press on forgotten password. This link will generate an email reminder to the email address set up in your customer profile. If you have any questions about your password, contact customer service. |
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| 4- How do I update my profile
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| If you wish to change your password or any other personal information like address in profile, you have to contact us and request a change in your account. |
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| B- General Questions : |
| 1- Is my order information secured online? |
| Yes, you can shop with confidence on Taiba.ae online shopping environment. |
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| 2- How is the retail value determined? |
Its important to know that items on the website are sold per weight, the weight of the products is given in every product page. The weight of any product may vary 10% more or less of the actual weight mentioned, because every order is made (manufactured) for the customer, the products online are not in stock.
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| 3- How can I see a product updates on the site?
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To receive latest promotions and news, you have to join our newsletter forum, basically sign up only. |
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| 4- Why do prices change from time to time online? |
| Taiba.ae price listed change every time there is a remarkable change in gold price. |
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5- How can i know my ring or bangle size?
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We always recommend our customers to visit the nearest jeweler to you and have your size measured accurately. Otherwise visit our size information page.
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| C- How to order an item ? |
| 1- How can I make a purchase on the website?
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You may search for items using the search box located at the top left of any page on our site, or search by category or price.
Once you review an item you like, you must select the size and add the product to basket.
Note: The product weight description may be 10% inaccurate; the price of any product is not subject to the weight. Therefore, we do not refund customers who claim refunds for recieving less gold jewelry weights. |
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| 2- How can I check the status of my order?
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| In your membership area you will have an option to view your order / previous orders and see the status with the day. A notification email will be sent to you automatically on important status. |
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| 3- I ordered online can i cancel my order? |
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Yes, if you make an order and wish to cancel at any point, make sure you contact us before we send you the package. And we will treat the transaction as a returned jewelry, therefore you will pay the restocking fees, please read our return policy carefully.
Refunds on bank transfer will be excleded from any fees / charges accured on international transfer. |
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| 4- I ordered last weak, why did Taiba admin rejected order?
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Yes, we have rights to cancel any order in the following cases:
- If the customer makes an order to a country that prohibits import of gold such as: Brazil , Turkey , and Africa . Contact us if you have doubt about your country.
- If the customer failed to make the payment of the order.
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| 5- Can I order within the UAE?
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Yes you can. We will ship your order Via FedEx for FREE or you can pick up your order from our Dubai showroom.
We recommend you come and pick up your order in our showroom (see address), to avoid losing the valuable order.
You need to know that, we ship the order via FedEx and provide you with the tracking number but we will not be responsible if you lost your order on delivery or provided a wrong address or someone else stole your order on collection.
Our location is:
Taiba for gold & jewelry trading.
Office: 29 - Mezzanine Floor
Gold Land Building
P.O.BOX: 41001
Dubai U.A.E
Telephone: +971 (50) 8706222 - Fax: +971 (4) 2264700
- Click here for our location map -
Working hours:
9am - 5:30pm (Fridays Off) |
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| D- Payment Options : |
| 1- What are the payment options on taiba.ae? |
| We only accept wire / bank transfer at this time. For any other arrangements like: western union, cheques please contact the administrator. |
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| 2- What currencies do you accept? |
| Taiba jewelry store displays the product prices in US dollar, All currencies can be accepted on payment as long as it is Equivalent to the sale’s invoice of the purchase in USD. |
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| 3- Does Taiba.ae store charge sale's Tax on orders? |
| We do not charge anything else than the amount you see in the check out page. But if you are ordering to overseas you might have to pay customs when you receive the product for clearance. |
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| E- Shipping orders : |
| 1- Can i make an international order? |
| Yes, you can order from anywhere and any part of the world, but make sure that the country you are ordering to do not ban the import of gold jewelry, We always ship to: USA , UK , Europe, Canada , and Australia . If you live somewhere else and you have a doubt please contact us before ordering. |
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| 2- How much do you charge for shipping? |
| Click here to view rates
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| 3- How much time it takes to receive an order?
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| Usually it takes maximum of 18 days to deliver the jewelry. Note, public holidays and working pressure season may delay orders 2 to 3 days extra. If you need more information or wish to receive your order on a particular date, make sure you contact us before making the order, and specify the item codes you wish to purchase.
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| 4- How can I track my order? |
| You will be able to track your order in your membership area. |
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| 5- Can I request express delivery? |
| Yes!! We only ship via FedEx express service when orders are made from outside the United Arab Emirates. |
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| 6- How do I ship a package to a friend? |
| Yes you can choose your friend's shipping address as long as the billing address is yours, please make sure the billing address is the payee address. |
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| 7- Can I ship my order to a PO Box address? |
| No !! For security reasons the items must be delivered door to door or a customer can request to hold the item in FedEx service office, Orders to PO box numbers with no specific locations are subject to cancellation. |
| 8- Do I pay tax for international shipments? |
| 8- Do I pay tax for international shipments?
Yes, most countries will have tax for gold jewelry, and usually will varies between 5% - 20% or even higher, for that you need to contact FedEx in your location and find our. We only charge you for shipping fees, but tax and import duties are on your side costs. |
| 8- Is my package insured? |
| Only up to $500 usd value of any order is insured, even if your order value is more than five hunder USD, only $500 is insured according to FedEx terms. |
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| F- Returning an order : |
| 1- Do you return an item I purchased before? |
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Yes, but it must be unused and must not pass 7 days after receiving the item. Please read our Return policy. |
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| 2- How do I return an item? |
| Please read in Return policy. |
| 3- Can I exchange an item i purchased? |
| Unfortunately you can not exchange the item once you have purchased it, but you can return it only and then purchase the item you want, note that all returns are subject to the return goods charge. |
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| 4- When should I expect to receive my money back? |
| Once we receive the returned stock we will progress your refund within 7 working days + 5 banking days, it will be made by bank transfer also, just make sure you send the jewelry safely and unused via an express service to our location. |
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| G- Discounts & Vouchers : |
| 1- Can I get a discount? |
In every product page you can see item clearance in the rank tool on the top, the discount of any product is viewed in red color. you can also request a discount based on an item you wish to buy.
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| 2- Can i get a voucher |
Taiba.ae distributes vouchers with an amount in USD and expiry date, this promotion is only valid to use online only and not in actual Taiba stores, you will find vouchers usually in your membership area.
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| 3- Can I get cash on my voucher? |
| No you can not. |
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| 4- Can i return an item i bought on discount? |
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Yes, but the return value will be the same value aswhat you have paid on bill minus the restocking fees and voucher. |
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| 5- Can I use my voucher on already discounted items in Taiba online store? |
| No you can not have two discounts at the same time, Store discounts and vouchers work separately |
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| H- Contacting us : |
| Taiba Dubai gold jewelry online store office is located in Dubai, United Arab Emirates. The best way you can contact us is through the email: taibainfo@taiba.ae
Our sales office address:
Taiba for gold & jewelry trading.
Office: 29 - Mezzanine Floor
Gold Land Building
P.O.BOX: 41001
Dubai U.A.E
Telephone: +971 (50) 8706222
Fax: +971 (4) 2264700
Working hours:
9:30 am - 5:30 pm (Fridays Off)
Customers having queries about their online orders are advice to contact us via website only. |
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