In order to return any order you must consider the following points:

1. There is a 13% fee on the return, (restocking fees + custom charges for international orders).
2. Shipping fees are totally not refundable.
3. You must contact us within 48 hours and mention the reason you want to return the goods for.
4. Any usage / missing / damaged return goods will be not acceptable.
5. The refund process minus 13% will take about 10 working days after collection of the returned goods.

If you have any question return policy please Contact us.

1. All product jewelry orders will usually be shipped to you within 16 -20 working days, depending on the product availability in the stock.
2. All orders will be shipped via International FedEx Express.
3. We will send you the shipping reference number once we deliver the item.
4. Taiba is not responsible for any additional charge corresponds to the import taxes laid out in each country's current legislation.
5. Taiba will not be responsible If you have given us the wrong shipping address, or If someone else receive your product or steal it during collection.
6. Customer may request to hold the shipment for collection in FedEx office. To request please reply to the Order Email after making the order.
7. We only ship to: Australia, Austria, Canada, Denmark, Finland, France, Germany, Ireland, Japan, Netherlands, New zealand, Norway, Sweden, Switzerland, UAE, UK, USA. (for other countries please Contact Us)
   

• The above table display the prices to all countries that we ship to. Shipping cost will depend on the actual value of the order. (shipping cost will not include any custom charge)
• Orders within UAE and Middle East Area are all servered in Taiba main showrooms, for informations about the showrooms please Click here.
• There are some countries that customs will not accept gold jewelry such as: Turkey, India, Iran, All Africa, Middle East, and many others ( we only ship to countries list in the basket level of the store)

You must put in mind that you may have to pay some customs in your country, OUR SHIPPING CHARGES ARE EXLUDED FROM ANY TAX BILL YOU MAY GET FOR GOLD CLEARANCE. The value of shipment will reflect the total amount you have to pay in your country to clear the items.

For example: USA & Canada will randomly charge an amount of %5 - %15 of the total declared shipment value (we do not guarantee how much is your tax percentage)
Lets say your order total value is $2000 usd, then you may expect to pay $100 - $ 200 tax for gold import in USA.

• According to our customer satisfaction policy, Taiba.ae web-site is a well secured page in terms of costumer's registration and payment options. Neither our staff nor anyone else can view or record your payment / order information.
• Our goal is to provide you with the best shopping experience possible. Privacy is very important to us. We assure our customers that their information will not be viewed, distributed, sold or sent to any other 3 rd party. We will only use your registry information for our marketing researches, to satisfy your needs.

Taiba Dubai gold jewelry online store office is located in Dubai, United Arab Emirates. The best way you can contact us is through the email: taibainfo@taiba.ae

Our sales office address:
Taiba for gold & jewelry trading. Office: 29 - Mezzanine Floor Gold Land Building P.O.BOX: 41001 Dubai U.A.E Telephone: +971 (50) 8706222 - Fax: +971 (4) 2264700

Working hours:
9am - 5:30pm (Fridays Off)

Customers having queries about their online orders are advice to contact us via website only.